Reimbursement Rule
Return Policy
Given the personalized nature of our products, we do not accept returns for size changes or changes of mind. However, if you have received a defective or damaged product, please contact us immediately at shop.tabishi@gmail.com.
Refunds
We offer full refunds in the following cases:
- Product received damaged
- Shipping error (wrong product)
- Manufacturing defects
How to request a refund
- Contact us within 30 days of receiving the product
- For lost orders, the claim must be submitted within 30 days of the estimated delivery date
- Provide photos and a detailed description of the issue
Damaged or incorrect product
If you have received a damaged or incorrect product, please email us at shop.tabishi@gmail.com within 7 days of receipt, including your order number, clear photos of the issue, and a description of the problem.
Incorrect address
If the provided address is incomplete or incorrect and the package is returned, we can arrange a new shipment upon payment of additional shipping costs.
Sealed products
For hygiene and safety reasons, we do not accept returns of masks or other sealed products once opened.
Information for EU customers
According to European consumer rights regulations, the right of withdrawal is limited for:
- Customized products
- Sealed products for hygiene reasons, once opened
For any questions about returns, please contact us at shop.tabishi@gmail.com.
